Aurogem fully stands behind the products we sell. Therefore, all of our products are covered by a one-year warranty from the day the original order was received.

Warranty Terms

1. Customer will be responsible for back-and-forth shipping fees.

2. Customer must contact one of lAurogem representatives for the return shipping address when sending back the items.

3. The customer should make sure that items are safely packed before sending them back. Aurogem will not be responsible for any lost or stolen items.

4. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

5. Aurogem reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

For any questions, please email us at: aurogemshop@gmail.com