Shipping policy
Every Auorgem product must be manually inspected and packaged before it is shipped.
Delivery time = Processing time + Shipping time
Processing time
Processing times depend on the products. Some popular styles can be shipped within 48 hours, while other orders can take 3-5 business days. Please note that this does not include holidays and weekends.
Mode of transport and time of transport
During the holidays, delivery times may be longer than usual. Please check your tracking information for specific delivery times.
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Shipping To United States、Canada, 、Australia
| Shipping Methods | Shipping Rates | Shipping Time |
| Standard Shipping | $0 |
7-12 Business Days(US)
10-15 Business Days(CA)
5-12 Business Days(AU)
|
| Express Shipping | $20 |
4-6 Business Days(US) |
| Express Shipping | $20 |
8-12 Business Days(CA) 4-7 Business Days（AU） |
| Rush Shipping | $25 |
3-4 Business Days(US) |
| Rush Shipping | $30 |
4-6 Business Days（CA） 3-5 Business Days（AU） |
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Other Zones That Are Covered By Our Shipping
| Shipping Methods | Shipping Rates | Shipping Time |
| Standard Shipping | $0 | 10-15 business days |
| Express Shipping | $20~$30 | 5-8 business days |
Please Note:
1. Express can deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) via the Free Standard Shipping method.
2. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges. Thanks for your kind understanding!
3. The above shipping times are estimates quoted by our courier companies, so AurogemJewelry can not be held liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Aurogem Jewelry will do its best to limit any inconveniences that may arise.
4. Worldwide Free Shipping Policy
We offer free shipping worldwide for all orders, with no additional transportation costs to customers.
COVID-19 Logistics Notice
Due to the pandemic, delivery delays may occur in certain regions. We are closely monitoring logistics updates and working with our partners to minimize disruptions. Thank you for your understanding.
5. Delays may happen occasionally due to uncontrollable factors, e.g., holiday season, bad weather conditions, strikes, war, etc., but please be assured that. Aurogem will do its best to limit any inconveniences that may arise. In case of any questions or unexpected delay, you can always contact us at aurogemshop@gmail.com. If you don’t receive your parcel within this period, please contact us at aurogemshop@gmail.com.
Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, You can also check the status of your order online with the shipping tracking number(https://www.17track.net/en). If your package has not been delivered within the estimated time frame of your shipping method, or you have additional shipping questions, we are here to help you out! Contact us via Email: aurogemshop@gmail.com or Facebook message(@Aurogem-Jewelry).
Address Information
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and make sure your billing address is correct.
Gift Card & Package
All Aurogem is delivered in our free signature branded jewelry box. Free gift package and silver master are also available for your sake.
